Help / Finding and ordering
Something went wrong with my order. Who do I contact?
Contact the baker. Orders, payments, refunds and pickup are handled by the bakery through its own shop, so only the baker can change or refund an order. Use the Message button on the bakery's page or the contact details in your order confirmation.
Step by step
- Check your order confirmation email from the shop (Bakesy, Hotplate, Square…) for the baker's contact details.
- Or tap Message on the bakery's page on Small Baker.
- For a refund or chargeback, use the payment provider named on your receipt.
If a listing is wrong (closed bakery, broken order link, wrong area), tell us and we will fix or remove it.
Related
- How do I order from a bakery on Small Baker?
- How do I message a baker, and where do I see the reply?
- How do I report a wrong or closed bakery listing?
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